Datacenter Operations Specialist - Technician

12 Month Contract USC or GC Preferred The Data Center Break/Fix Technician I is an entry-level technical support role responsible for performing basic diagnostics, repairs, and maintenance of server and network hardware within a data center environment. Working under the guidance of senior technicians and team leads, the Tech 1 plays a critical role in maintaining system uptime by responding to hardware incidents, replacing faulty components, and documenting all service activities. Tech 1 will power on new racks and escort vendors as required.. Must be able to: Break/Fix Support • Perform physical diagnostics and replace hardware components (e.g., memory, hard drives, network cards, power supplies). • Follow provided runbooks and SOPs for resolving Level 1 hardware incidents. • Escalate complex issues to Tech 2/3 or vendor support as needed. Ticketing & Documentation • Respond to hardware incident tickets in the ITSM system within SLA timelines. • Document all interventions, component swaps, and serial number changes in asset management tools. • Support the inventory management process, including logging parts used and updating stock records. Hardware Installation & Maintenance • Assist with server racking, cabling, labeling, and initial power-up tests. • Perform basic maintenance tasks such as reseating cables, cleaning filters, and inspecting racks. • Work with team members to support deployment, maintenance, and decommissioning efforts. Security & Compliance • Follow all physical security protocols for accessing data halls and managing hardware.

**Qualifications:** • Follow all physical security protocols for accessing data halls and managing hardware **Responsibilities:** • The Data Center Break/Fix Technician I is an entry-level technical support role responsible for performing basic diagnostics, repairs, and maintenance of server and network hardware within a data center environment • Working under the guidance of senior technicians and team leads, the Tech 1 plays a critical role in maintaining system uptime by responding to hardware incidents, replacing faulty components, and documenting all service activities • Tech 1 will power on new racks and escort vendors as required. • Perform physical diagnostics and replace hardware components (e.g., memory, hard drives, network cards, power supplies) • Follow provided runbooks and SOPs for resolving Level 1 hardware incidents • Escalate complex issues to Tech 2/3 or vendor support as needed • Ticketing & Documentation • Respond to hardware incident tickets in the ITSM system within SLA timelines • Document all interventions, component swaps, and serial number changes in asset management tools • Support the inventory management process, including logging parts used and updating stock records • Hardware Installation & Maintenance • Assist with server racking, cabling, labeling, and initial power-up tests • Perform basic maintenance tasks such as reseating cables, cleaning filters, and inspecting racks • Work with team members to support deployment, maintenance, and decommissioning efforts